Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Meat can not be returned but will be refunded if something is wrong with the product.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase if not purchased online
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Taturafamilybutchers@gmail.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Taturafamilybutchers@gmail.com and send your item to: 159B Hogan Street, Tatura 3616
Shipping – Local shipping within 70km of Tatura will be delivered for free on our delivery van, if you spend over $50, orders under $50 cost $10. You will receive a live tracking link at 8pm the night before you delivery with an ETA.
Australia wide postage is done via Australia post, on adverage this takes 3-5 days but is dependant on Australia post. You will recive a tracking link direct from Australia Post. Postage costs start at $14.50 and change depending on size of products ordered. Shipping costs are calculated at the checkout.
To return your product, you should mail your product to: 159B Hogan Street, Tatura 3616.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at Taturafamilybutchers@gmail.com for questions related to refunds and returns.